Lexus of Orlando
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SALES: 855-890-5746   SERVICE: 855-890-5748
Sales: 855-890-5746
Service: 855-890-5748
Parts: 855-890-5760
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SERVICE DEPARTMENT

Our Location

Lexus of Orlando
5725 Major Blvd.
Orlando, FL 32819

Service: 855-890-5748
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Service Hours

Monday7:00 am - 7:00 pm
Tuesday7:00 am - 7:00 pm
Wednesday7:00 am - 7:00 pm
Thursday7:00 am - 7:00 pm
Friday7:00 am - 7:00 pm
Saturday7:30 am - 5:00 pm
SundayClosed
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

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Meet Our Service Staff

Service BDC Director ISMARELY JUSTINIANO
X
I have been a proud member of the Lexus of Winter Park Team since May 2006. Working in various departments has provided me with a global knowledge of the entire organization from Service to Sales. Currently, as Manager of the Service/Business Development Center, we coordinate all of our inbound and outbound phone calls. Assisting Guests with their Service needs and scheduling Service appointments is my expertise. My goal is to always make the guest experience pleasant and positive by providing each Guest with our “World Class Service”. Having exposure, not just to Lexus vehicles, but also multiple brands is a passion that has strengthened and increased my mechanical and technical knowledge. In addition to working at Lexus of Winter Park, I have the pleasure of enjoying spending time with my family and building memories as we share adventures going to the theme parks, recreational parks, and the beautiful beaches here in Florida.
Service BDC Director
ISMARELY JUSTINIANO
Service Manager JESSICA  MARRERO
X
My name is Jessica Marrero, I have been married since 2015, but together since 2004. We have 2 amazing sons. Oh and let’s not forget my little Chihuahua (Brady) I have been with the Lexus family since 2007. I started as a cashier and have worked my way up to service manager. I am a HUGE patriots fan. When I’m not working, I like just spend as much time with my family, we love to go to Sea World. Other than family I just enjoy staying home and relaxing…
Service Manager
JESSICA MARRERO
Service Manager STEVEN  PERSAUD
X
Steve has been with Lexus family since 2004. Steve was born and raised in New York, and moved to Florida in 2002 with his family. In his spare time, he enjoys spending it at the beach with his girlfriend and family, or going to one of the many theme parks in Orlando. Steve is a Tampa Bay Buccaneers fan, and also a Orlando Magic’s fan. Steve’s favorite car out of the Lexus line is The RCF.
Service Manager
STEVEN PERSAUD
Service Consultant NICHOLAS  ARCHBALD
X
I enjoy spending time with my wife and 2 children. 1 boy and 1 girl ages 3 & 11. On my days off, I enjoy all water activities including off shore fishing. I am an automotive professional experience since 2001. Allow me to be your new best friend and welcome you too the Lexus family.
Service Consultant
NICHOLAS ARCHBALD
Service Consultant RICHARD  FILIPPIN
X
Richard was born in the Windy City of Chicago, IL. Made the move to sunny Florida in 2017 with his lovely wife and 3 Boxers. He enjoys watching his favorite team, the Chicago Cubs whenever he can. He has been in the auto industry since 1981 and is ready to put his many years of experience to work for you. Come visit Richard at our service center!
Service Consultant
RICHARD FILIPPIN
Service Consultant JOSE  HUERTAS
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Jose has been with the Lexus of Winter Park since 2003 and now at our Lexus of Orlando store since 2018. He has previously been awarded "Employee of the Month" and is a Lexus Certified Senior Service Consultant. Jose is a Father of 5 children who keep him very busy. He enjoys all outdoor sports and is a serious antique classic car enthusiast. Jose is fluent in Spanish.
Service Consultant
JOSE HUERTAS
Service Consultant LUIS  LOPEZ
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My name is Luis Lopez, originally born in Rio Piedras, P.R and relocated to Long island at the tender age of 3. I called Long Island home and graduated from Sonderling High School in Brentwood, N.Y. in 2003. I moved to Winter Garden, Florida in 2005, which was the best decision of my life. I absolutely love the Florida life! The weather, outdoors, fishing and camping. One thing I can never get enough of is traveling. I'm a family man devoted father of two. I have worked in the automotive business since 2003. I feel lucky enough to be part of the Lexus family since 2009. I look forward to providing you with the best service and assist you with all your vehicle needs.
Service Consultant
LUIS LOPEZ
Service Consultant LYNDON  WALSH
X
Lyndon has been a member of the Lexus of Winter Park family since January 2007 and moved to our Lexus of Orlando store in 2018. He is Lexus Master Certified Service Consultant. He is originally from England and has 3 beautiful daughters. He is a soccer fan but is also an Orlando Magic fan and a football fan as well.
Service Consultant
LYNDON WALSH
Service Consultant ANGEL MELENDEZ
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My name is Angel Melendez, I was born and raised in Rio Grande, Puerto Rico. I moved to Florida in 2005. I graduated from Cypress Creek High School in 2018, here in Orlando, FL. I have had a passion for cars ever since I was young. I enjoy helping people out and making sure they have an amazing experience.
Service Consultant
ANGEL MELENDEZ
Service Consultant JOSHUA  MONTGOMERY
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I was born in Winter Park, Florida and graduated from Apopka high in 2006. I went on to SCC and got my Associates in general studies. I’m an Eagle scout and I love all outdoor activities, hunting, fishing, hiking, camping, really anything outdoors. I’m happily married and have a 2 small children, they are my world and I’m very blessed to have an amazing family who supports everything I do. I am a driven individual, when I want to achieve something nothing can get in my way. I have owned and operated my own business since 2012, as well as manage a multi-million dollar company at the same time. I am a hard worker and I will work hard for my guests to provide them the best customer service possible. I look forward to assisting our Lexus customers and providing them a Luxurious Experience.
Service Consultant
JOSHUA MONTGOMERY
Service Consultant HA NGUYEN
X
Ha has been in the Automotive Industry since 1999 and bring many years of experience to Lexus of Orlando. He loves the Toyota and Lexus brand and drives a Toyota every day. He loves to spend time with his family every chance he gets.
Service Consultant
HA NGUYEN
Service Consultant MATTHEW HIDALGO
X
I am a Central Florida local, born and raised in Orlando, Florida. I enjoy spending time with my Grandfather on my days off, playing dominos. I have a Golden retriever, named Princess, she’s 16 and still acts like she’s 3. In my spare time, I love going to the gym. My all-time favorite car is the GTR 35. It makes any driver look like they know how to race!
Service Consultant
MATTHEW HIDALGO
Service Consultant IRVIN GUAJARDO
X
Born and raised in Texas, I recently moved to Florida to begin a new journey with my family and new born son. In my free time, I enjoy everything football and hitting the gym. More recently, spending time with my son has overcome any of my favorite hobbies. I have been in the automotive industry since 2016 and became part of the Lexus family in 2018. Specializing in customer service, I ensure each and every guest is accommodated accordingly and given top notch service. I am bilingual and speak Spanish. My goal is simple, to deliver unforgettable service and build trustworthy relationships with my guests. I am here for any of your vehicle’s needs!
Service Consultant
IRVIN GUAJARDO
Internal Service Advisor JORDAN  WEINBERGER
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Hello, I’m Jordan and I’m the internal service writer at Lexus of Orlando. I've been in the automotive industry since 2018. Besides loving the car industry, I also love the hospitality industry and meeting new people.
Internal Service Advisor
JORDAN WEINBERGER
Internal Service Advisor ISAIAH  AGUILAR
X
Hello, I’m Isaiah, the internal service writer’s assistant. I've been in the automotive industry since 2018. I have a big passion for cars and racing. I also have several years of experience in customer service.
Internal Service Advisor
ISAIAH AGUILAR

Contact Information


Every time I go for service there they have a loner waiting ready for me. Unlike field BMW

- lexus 1, GOOGLE

We had a great experience. No pressure at all! Especially want to thank Olga for helping us throughout the process and helping us reach our needs.

- Mary Rebekah Fritz, GOOGLE

Coming from an experience at Lexus of Winter Park 3 years ago where I felt railroaded and taken advantage of, my experience at Lexus of Orlando was a million times better. Brayden, Tia and Jay were amazing, got the car that I was looking for, no pressure, super friendly and professional. I would...

- Mike G, DEALERRATER

After having worked at car dealerships before, I knew that it was not going to be easy getting what I wanted, however Kartal Topgul, the sales manager, went above and beyond to make sure I was happy with the purchase. No games, no no sense, straight to the point, Kartal made it possible for my...

- Pablo G, GOOGLE

I went to buy a car with my wife and gigi gave us an amazing experience she was so helpful and friendly my wife Loved her recommendations and with gigi’s help found the car she wanted.

- Isaac, DEALERRATER

Knowing that I needed an oil change/ tire rotation before heading back to Illinois I found it easy to find the dealership location. Lexus Service Tech Joshua Montgomery was very friendly and helpful keeping me informed on all progress. Thanks for treating me , like home, as part of the Lexus family.

- John Mathewson, CARS

Huimei "Mei" Hu has assist me on my last two purchases on Lexus Orlando, is the best experience ever I have on the process of selection my car and smooth and easy process that difenely on the future will make me go back to purchasing my next Lexus.

- FELIPE Rivera, DEALERRATER

Excellent waiting area and professional service department personnel. We had to order our NX300 in Tampa because we could not get the Orlando sales team to order it for us but a completely different attitude in service. I recommend them highly.

- Anne S., GOOGLE

I recently bought a Lexus and Gigi helped me with that. She is very friendly and helpful. Im so happy that i bought my car from her. She helped me a lot with which car to choose. She even called me after about asking how everything went. Thank you Gigi!

- Eric, CARS

Gigi was incredible. My boyfriend and I been looking for a car reselling, even tho we didn’t purchase Gigi gave us an amazing service. Answering every question súper profesional. I am definitely coming back to buy a car from her! Thank you so much Gigi!

- Lexangelic Castro Barbosa, CARS

I recently bought a Lexus and Gigi helped me with that. She is very friendly and helpful. Im so happy that i bought my car from her. She helped me a lot with which car to choose. She even called me after about asking how everything went. Thank you Gigi!

- Eric, DEALERRATER

Gladimar “Gigi” Alvarado is amazing. Great customer service, personality and always with great attitude to help the clients. The best sales representative of Lexus of Orlando. Will recommend to anyone who is looking for a new Lexus.

- Javy Madera, DEALERRATER

Exceptional dealer and services, we drove all the way from ormond beach, FL our sales team Mei and Gary was extremely nice always showing attendance to our questions and concerns throughout our transaction, we never felt pressured one bit. Highly recommend Lexus of Orlando.

- ThiaK, DEALERRATER

The atmosphere there is calm, we drove all the way from ormond beach, FL our sales team was extremely nice, Mei and Gary they always listen to what we had to say they never talk over us always listening Throughout our transaction we never felt pressured one bit it was a exciting and fun experience.

- Thia Kim, CARS

Tia is a professional. She knows her job and works Excellent with clients. I will be very happy to work with her in the future

- Yuriy, CARS

I was searching for a very specific used Lexus when I first visited Lexus of Orlando. This dealership did not have the exact vehicle I was looking for so I ended up buying elsewhere. I was however very impressed with the straightforward conversations I had with Tia and the business practices of...

- ucfyou, CARS

This was one of the best car buying experiences I have had on a long long time. Very professional. Tia Siso and "Gi Gi" gave my wife and I the car we were looking for and helped make the sale happen Thank you 👍👍

- Zmat1947, CARS

I was searching for a very specific used Lexus when I first visited Lexus of Orlando. This dealership did not have the exact vehicle I was looking for so I ended up buying elsewhere. I was however very impressed with the straightforward conversations I had with Tia and the business practices of...

- ucfyou, DEALERRATER

It was my first time working with Ha Nguyen, and I must say it was a pleasure. Ha kept me informed about the status of the repair and the car was finished in a timely manner. Great loaner car to use and Lexus of Orlando does a great job!!

- Robert Kasper, CARS

This was one of the best car buying experiences I have had on a long long time. Very professional. Tia Siso and “Gi Gi” gave my wife and I the car we were looking for and helped make the sale happen Thank you 👍👍

- Zmat1947, DEALERRATER

Tia is a professional. She knows her job and works Excellent with clients. I will be very happy to work with her in the future

- Yuriy, DEALERRATER

(Translated by Google) Excellent attention (Original) Excelente atencion

- retolo gamer, GOOGLE

Everything was taken care of thanks to Lyndon our Service Advisor!

- Frantz Philippi, GOOGLE

Olga and Tia were awesome! We got a great deal. Wonderful service and knowledgeable sales person.

- Svetlana Kadatskiy, GOOGLE

After purchasing more than a dozen new vehicles over the last 30 years this was by far the best buying experience we have ever had. Charles was the most patient, informative and professional sales person we have ever dealt with. We would Highly recommend Winter Park Lexus to anyone. Thank you

- Stephen stlouis, EDMUNDS

Big help

- Bobby Finnissee, GOOGLE

Such an amazing experience I went from looking at preowned cars to buying a new rx350L with no pressure. I am so happy about my purchase and i owe it to the salesman, Salem Sharifeh. He is very professional and courteous and knows everything there need to know about Lexus, I was very impressed. If...

- Hana Adam, GOOGLE

I always receive great customer and repair services from Lexus of Orlando. Jose is a great advisor and kept me up to date with all facets of the service, the rest of the staff always provide outstanding customer service I always feel at home and have no worries when I take my car for service

- Alex, CARS

Talk about the white glove treatment. I had such a great experience at Lexus of Orlando specifically with the sales manager Kartel Topgul, whom met my wife and I. Never pushy, very patient and professional not to mention he was actually helping my wife and I find the car that would suit our family....

- Hosam Arafat, GOOGLE

Nicholas Archbald was very courteous and attentive to my car service. He explained the process in detail. He is an asset to the Lexus dealership.

- Clara Hooks, CARS

Justin was a pleasure to deal with. Very knowledgeable, and not pushy in anyway. I will definitely go to see him when I am looking for my next vehicle.

- gk, CARS

Justin was a pleasure to deal with. Very knowledgeable, and not pushy in anyway. I will definitely go to see him when I am looking for my next vehicle.

- gk, DEALERRATER

Took our car for its first 5k service and it was exceptional. Jose was very profesional and he ensured our visit went outstanding. Thank you Lexus of Orlando. Highly recommended!

- Vanessa Bravo, GOOGLE

(Translated by Google) Super 😊😊😊 (Original) Súper 😊😊😊

- Narda Alata, GOOGLE

Great experience with Jordan @ service....

- Hurricane Sales, GOOGLE
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