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Pre-Owned 2016 Lexus RX 350 350 in Orlando, FL

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Installed Options

Touch-Free Power Rear Door
$200

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20 in. Split-5-Spoke Dark Silver Alloy Wheels w/Machined Finish
$1170

Includes 20-inch split-five-spoke alloy wheels with dark silver paint, machined finish, and 235/55R20 tires.

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Power Moonroof
$1100

Includes power tilt/slide moonroof with one-touch open/close and jam protection.

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Matte Linear Dark Mocha Wood Steering Wheel
$300

Includes wood and leather-trimmed steering wheel.

Matte Linear Dark Mocha Wood Interior Trim
$400

Heated and Ventilated Front Seats
$640

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Premium Package
$1085

Includes leather-trimmed front seats, rear armrest storage compartment, driver's seat Easy Exit (auto away/return), driver seat memory with three settings (seat, steering wheel, exterior mirrors), aluminum roof rails, rain-sensing windshield wipers and interior trim available in Espresso Walnut, Matte Bamboo, or Matte Linear Dark Mocha Wood.

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Navigation System w/12.3-inch Multimedia Display
$2180

Includes navigation system with 12.3-inch screen and remote touch controller, advanced casual-language voice recognition for navigation and audio, DVD/CD player, 12-speaker Lexus Premium Sound System, Lexus Enform App Suite (Destination search, Yelp, iHeartRadio, Facebook Places, MovieTickets.com, OpenTable, Pandora, Slacker, Stocks, Fuel Prices, and Sports), Lexus Enform Destinations, and dual-zone climate control.

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Lexus Safety System+
$635

Includes Pre-Collision System with Pedestrian Detection, Lane Departure Alert with Steering Assist, intelligent high-beam headlamps, and high-speed Dynamic Radar Cruise Control.

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Intuitive Parking Assist
$500

Includes front and rear parking sensors.

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Blind Spot Monitor w/Rear Cross-Traffic Alert
$500

Includes blind spot monitor, rear cross-traffic alert, and auto-dimming exterior mirrors.

Price
$31,700
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Vehicle Details

Mileage 43,449
Trim 350
Stock # GC031481
VIN 2T2ZZMCA2GC031481
Exterior Color Eminent White Pearl
Interior Color Noble Brown
Gas Mileage City:20 Hwy:27
Doors 4
Passengers 5
Engine 3.5L V6 DOHC 24V
Transmission 8-Speed Automatic
Drivetrain FWD
Carfax One Owner
Lexus Certified

Currently Viewing

2016 Lexus RX 350 350

Certified 2016 Lexus RX 350

Mileage: 43,449

Price
$31,700

Description

NO DEALER FEE!! PREMIUM PACKAGE, 12.3'' NAVIGATION SYSTEM, PUSH BUTTON START, REMOTE KEYLESS ENTRY, 20'' GRAY METALLIC ALLOY WHEELS, HEATED & VENTILATED FRONT SEATS, MOONROOF, INTUITIVE PARKING ASSIST, ORIGINAL MSRP $51,884,***LEXUS CERTIFIED W/NO MILEAGE LIMITATIONS***, 2 YEARS OF...
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Additional Vehicle Information

  • Features
  • Specs

Features

Features

  • Safety
  • Technology
  • Mechanical
  • Exterior
  • Interior
  • Comfort

Safety

Safety

Rearview monitor in dash
Child safety door locks
Child seat anchors LATCH system
Energy absorbing steering column
Impact sensor door unlock
Safety brake pedal system
Body side reinforcements side impact door beams
Camera system rearview
First aid kit
Crumple zones front, rear

Airbags

Airbag deactivation occupant sensing passenger
Side airbags front, rear
Knee airbags dual front
Front airbags dual
Side curtain airbags front, rear
Side-curtain airbag rollover sensor

Security

Rolling code security remote
Power door locks anti-lockout, auto-locking
Anti-theft system engine immobilizer, alarm with remote
2-stage unlocking doors

Mirrors

Side mirrors integrated turn signals, heated
Side mirror adjustments power, manual folding, reverse gear tilt

Technology

Audio System

Radio voice operated, AM/FM, HD radio
Auxiliary audio input Bluetooth, jack, USB, iPod/iPhone
Antenna type diversity, mast
In-Dash CD single disc, MP3 Playback
Total speakers 9
Radio data system
Speed sensitive volume control
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Navigation app Traffic Data
Driver assistance app roadside assistance
Wireless data link Bluetooth
Phone hands free

In Car Entertainment

Connected in-car apps weather
Infotainment Enform
Infotainment screen size 8 in.

Instrumentation

Trip computer
Electroluminescent instrumentation
Driver information system
Clock
Gauge tachometer
Compass
Digital odometer
External temperature display
Warnings and reminders lamp failure, low fuel, engine oil, coolant, maintenance due, tire fill alert
Multi-function display
Fuel economy display MPG, range
Trip odometer 2

Mechanical

Drivetrain

Drive mode selector
Axle ratio 3.33

Brakes

Rear brake diameter 13.3
Rear brake type ventilated disc
Front brake diameter 12.9
Front brake type ventilated disc
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes

Suspension

Front suspension classification independent
Rear suspension classification independent
Front struts MacPherson
Rear suspension type multi-link
Rear spring type coil
Front stabilizer bar
Rear stabilizer bar
Front spring type coil
Front suspension type lower control arms
Rear shock type gas
Front shock type gas

Stability and Traction

Stability control
Traction control
Hill holder control

Engine

Battery saver
Battery maintenance-free

Exterior

Lights

Daytime running lights LED
Front fog lights LED
Taillights LED
Headlights LED, auto delay off, auto on/off

Tires and Rims

Spare tire size temporary
Tire type all season
Wheels alloy
Spare tire mount location inside
Spare wheel type steel
Tire Pressure Monitoring System
Wheel spokes 7

Windows

Rear wiper intermittent, with washer
Window defogger rear
Front wipers variable intermittent
Power windows safety reverse
Rear privacy glass
Solar-tinted glass
Laminated glass acoustic

Doors

Liftgate window fixed
Rear door type power liftgate

Exterior Features

Front bumper color body-color
Mirror color body-color
Door handle color body-color
Rear spoiler roofline
Rear spoiler color body-color
Exhaust tip color chrome
Grille color chrome surround, black
Rear bumper color body-color
Bumper detail rear protector
Exhaust dual tip
Window trim chrome

Interior

Seats

Driver seat power adjustments height, 10, lumbar, reclining
Passenger seat power adjustments height, 10, lumbar, reclining
Rear headrests 3, adjustable
Rear seat folding split
Front headrests 2, adjustable
Front seat type bucket
Upholstery leatherette
Rear seat type 40-20-40 split bench
Rear seat manual adjustments reclining
Rear seat sliding

Seatbelts

Seatbelt pretensioners front, rear
Seatbelt force limiters front
Emergency locking retractors rear, front
Seatbelt warning sensor front
Rear seatbelts 3-point
Front seatbelts 3-point

Steering

Turns lock-to-lock 2.7
Steering ratio 14.8

Comfort

Convenience Features

Cupholders front, rear
Power outlet(s) 12V cargo area, 12V rear, two 12V front
One-touch windows 4
Cargo cover retractable
Reading lights front, rear
Multi-function remote illuminated entry, panic alarm, proximity entry system, trunk release
Cargo area light
Cruise control
Power steering
Retained accessory power
Power windows lockout button
Courtesy lights door
Footwell lights
Steering wheel mounted controls audio, cruise control, phone, multi-function, voice control
Push-button start
Vanity mirrors dual illuminating
Assist handle rear, front
Center console front console with armrest and storage
Steering wheel power tilt and telescopic
Rearview mirror auto-dimming
Easy entry power driver seat, power steering wheel
Universal remote transmitter Homelink - garage door opener
Storage in floor, front seatback, door pockets, accessory hook

Comfort Features

Floor mat material carpet
Shift knob trim leather
Armrests rear center folding with storage, rear center with cupholders
Steering wheel trim leather
Interior accents chrome
Floor mats rear, front
Floor material carpet

Air Conditioning

Front air conditioning automatic climate control
Front air conditioning zones dual
Rear vents second row
Air filtration

Specs

Specs

Drive Type

Drive Type FWD

Seating

Standard Seating 5
Max Seating 5
Head Room (front) 39.4 in
Head Room (rear) 39.1 in
Hip Room (front) 56.6 in
Hip Room (rear) 56.1 in
Shoulder Room (front) 57.8 in
Shoulder Room (rear) 57.6 in
Leg Room (front) 44.1 in
Leg Room (rear) 38 in
Seating Rows 2

Measurements of Size & Shape

Length 192.5 in
Width 74.6 in
Height 67.7 in
Wheelbase 109.8 in
Ground Clearance 8.2 in
Angle of Approach 17 degrees
Angle of Departure 24.9 degrees
Track Width (front) 64.4 in
Track Width (rear) 64 in
Break-over Angle 16.8 degrees

Measurements of Weight

Gross Vehicle Weight Rating 5666 lbs
Gross Vehicle Weight Range 5001-6000 lbs
Curb Weight 4222 lbs
Max Towing Capacity 3500 lbs

Truck Specifications

Max Payload 1444 lbs

Interior Dimensions

Cargo Volume 18.4 cu ft
Interior Volume 139.7 cu ft
Passenger Volume 121.3 cu ft
Cargo Volume (rear seats down) 56.3 cu ft

Performance Specifications

Aerodynamic Drag 0.34 Cd
Turning Circle 38 ft
Acceleration (0-60MPH) 7.7 seconds

Fuel Tanks

Fuel Capacity 19.2 Gallons

Wheels and Tires

Front Tire Type 235/65R18
Front Wheel Diameter 18.0 x 8.0 in
Rear Tire Type 235/65R18
Rear Wheel Diameter 18.0 x 8.0 in

Awards

Award
10 Best Interiors (2016 Model)
- Wards Auto

Award
10 Best Luxury SUVs (2016 Model)
- Kelley Blue Book

Award
10 Most Awarded Cars of the Year (2016 Model)
- Kelley Blue Book

Award
5-Year Cost to Own: Best Luxury Mid-Size SUV/Crossover (2016 Model)
- Kelley Blue Book

Award
Best Buy: Luxury SUV (2016 Model)
- Kelley Blue Book

Award
Best Car to Buy - Nominee (2016 Model)
- The Car Connection

Award
Best CPO Value in America: Luxury Car Brand (2016 Model)
- Vincentric

Award
Best Overall Value (2016 Model)
- Intellichoice

Award
Best Resale Value: Luxury Brand (2016 Model)
- Kelley Blue Book

Award
Best Resale Value: Luxury Midsize SUV/Crossover (2016 Model)
- Kelley Blue Book

Award
Best SUVs for Families: Finalist (2016 Model)
- US News

Award
Best SUVs for the Money: Finalist (2016 Model)
- US News

Award
Best Value in America: Luxury Car Brand (2016 Model)
- Vincentric

Award
Brand Image Awards: Best Overall Luxury Brand (2016 Model)
- Kelley Blue Book

Award
Brand Image Awards: Most Trusted Luxury Brand (2016 Model)
- Kelley Blue Book

Award
Car of the Year: Finalist (2016 Model)
- Business Insider

Award
Highest Retained Value - Premium Brand (2016 Model)
- Intellichoice

Award
Initial Quality Study (IQS): Top Models (2016 Model)
- J.D. Power and Associates

Award
Motorist Choice Awards (2016 Model)
- AutoPacific/Intellichoice

Award
Overall Value - Premium Brand (2016 Model)
- Intellichoice

Award
Top 10 Luxury SUVs (2016 Model)
- Autobytel

Award
Top Rated SUVs (2016 Model)
- Edmunds

Award
Top Safety Pick+- Midsize Luxury SUV (2016 Model)
- Insurance Institute for Highway Safety

Award
Vehicle Satisfaction Award: Luxury Crossover SUV (2016 Model)
- Auto Pacific

Crash-Test Ratings

2016 Lexus RX350 SUV FWD

Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Passenger
Full StarFull StarFull StarFull StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
N/A
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
N/A
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Green Score

EPA Green Score ( California LEV-III ULEV70 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
7
1
7
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
5
1
5
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 2 Bin 5 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
5
1
5
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
5
1
5
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Testimonials

Excellent Service

RealtorDawn
CARS
3-27-2020
Full Star Full Star Full Star Full Star Full Star

Great service experience, friendly, knowledgeable and prompt. Can't say enough about the great care I continue to receive when I bring my automobile in for service.

Traveled from Jacksonville Florida all the way to Orlando...

Latricia
CARS
3-22-2020
Full Star Full Star Full Star Full Star Full Star

Traveled from Jacksonville Florida all the way to Orlando Florida to purchase my new vehicle the sales Rep Johnthan was extremely nice and friendly. Had a awesome and great experience. Happy with my new Lexus suv

"Traveled from Jacksonville Florida all the way to Orlando..."

Latricia
DEALERRATER
3-22-2020
Full Star Full Star Full Star Full Star Full Star

Traveled from Jacksonville Florida all the way to Orlando Florida to purchase my new vehicle the sales Rep Johnthan was extremely nice and friendly. Had a awesome and great experience. Happy with my new Lexus suv

Great Customer Service

Derick
CARS
3-22-2020
Full Star Full Star Full Star Full Star Full Star

Service done in a timely manner with good communication. anything needed to be done was informed ahead of time with a price to prevent miscommunication and additional charges

Olga was very helpful every step of the way, and she kept...

haslynb
CARS
3-21-2020
Full Star Full Star Full Star Full Star Full Star

Olga was very helpful every step of the way, and she kept in contact with us to letting us know when the car we wanted was available. Again a pursuit of perfection was on display. Thank you so much Olga

"Olga was very helpful every step of the way, and she kept..."

haslynb
DEALERRATER
3-21-2020
Full Star Full Star Full Star Full Star Full Star

Olga was very helpful every step of the way, and she kept in contact with us to letting us know when the car we wanted was available. Again a pursuit of perfection was on display. Thank you so much Olga

Timothy McDowell
Timothy McDowell
GOOGLE
3-19-2020
Full Star Full Star Full Star Full Star Full Star

Just got the new NX here, I have been an Infiniti owner all my life and never thought I would switch. I had came here just to browse and I was greeted by a knowledgable salesman named Justin McCall, and he educated me on Lexus and I was quite surprised when he showed me what Lexus had to offer. After working with him, I am going to make sure all my family and friends comes to see him for their car needs!

"I had such an amazing experience at this dealership! I..."

Danielleidalia99
DEALERRATER
3-18-2020
Full Star Full Star Full Star Full Star Full Star

I had such an amazing experience at this dealership! I went in just to pass some time while I was waiting for a friend in town, and Jonathan showed me several different models. He didn’t make me feel rushed at all and was very knowledgeable on each vehicle. Will definitely be coming back to purchase!

Ishita Parikh
Ishita Parikh
GOOGLE
3-18-2020
Full Star Full Star Full Star Full Star Full Star

Had a great experience here. Karat and Bryan were very friendly and accommodating.

I had such an amazing experience at this dealership! I...

Danielleidalia99
CARS
3-18-2020
Full Star Full Star Full Star Full Star Full Star

I had such an amazing experience at this dealership! I went in just to pass some time while I was waiting for a friend in town, and Jonathan showed me several different models. He didn't make me feel rushed at all and was very knowledgeable on each vehicle. Will definitely be coming back to purchase!

Marc Lippa
Marc Lippa
GOOGLE
3-17-2020
Full Star Full Star Full Star Full Star Full Star

The best of everything. A true class act

"Gigi, was amazing seller she explane everything about the..."

Padillab
DEALERRATER
3-17-2020
Full Star Full Star Full Star Full Star Full Star

Gigi, was amazing seller she explane everything about the car we loved. She went above and beyond to help us !! if I need to buy another vehicle I will definitely get GIgi to help me out with my next Lexus purchase she was the best. I would definitely recommend GIgi to all my friends and family . 👍 Thank you Gigi we love the car and thank you for the help. Kindly, José Portillo

Gigi, was amazing seller she explane everything about the...

Padillab
CARS
3-17-2020
Full Star Full Star Full Star Full Star Full Star

Gigi, was amazing seller she explane everything about the car we loved. She went above and beyond to help us !! if I need to buy another vehicle I will definitely get GIgi to help me out with my next Lexus purchase she was the best. I would definitely recommend GIgi to all my friends and family . 👍 Thank you Gigi we love the car and thank you for the help. Kindly, Jose Portillo

Paul
CARGURUS
3-13-2020
Full Star Full Star Full Star Full Star Full Star

Awesome group of people! Everyone we came in contact with was completely professional. Great job!

Sarah Lieberman
Sarah Lieberman
GOOGLE
3-13-2020
Full Star Full Star Full Star Full Star Full Star

Lyndon is always extremely helpful and professional! I only go to him when I need help with my car at Lexus!

Patricia Ayala
Patricia Ayala
GOOGLE
3-13-2020
Full Star Full Star Full Star Full Star Full Star

Diana Colina & Kartal and Jay were so awesome today thank you guys for our new XR 350 Lexus. We are so happy. ;)

2019 NX 300 Owner

April
CARS
3-12-2020
Full Star Full Star Full Star Full Star Full Star

Jose does an excellent job with making sure I’m taking care of and ensuring that my maintenance booklet is signed every time I have service done on my Vehicle! I really enjoy the customer engagement from the entire service team! Thank you for making the process and experience smooth! Keep up the awesome job!

"Lexus is the best dealer which I have purchased a..."

Rodlojo51
DEALERRATER
3-11-2020
Full Star Full Star Full Star Full Star Full Star

Lexus is the best dealer which I have purchased a vehicle. Bryan and Austin were helpful, knowledgeable and their customer service was great!!! They went beyond my expectations.

"Fantastic experience"

Nick Gordish
DEALERRATER
3-11-2020
Full Star Full Star Full Star Full Star Full Star

Everyone took fantastic care of us, specifically Rabii in making our first Lexus experience a memorable one. We would definitely work with this dealership in the future

Great experience

Mirana
EDMUNDS
3-10-2020
Full Star Full Star Full Star Full Star Full Star

This has been the best experience I have ever had when buying a car. Charles Ream was knowledgeable and very patient with me. The entire sales team took their time to set everything up, made the experience very easy and stress free. Absolutely would recommend this place to anyone who is looking for a great dealership. Thank you so much everyone! I am very happy with this purchase.

This was by far the best car buying & trading experience...

Racheltraexler
CARS
3-10-2020
Full Star Full Star Full Star Full Star Full Star

This was by far the best car buying & trading experience I've ever had. Each staff member took their time and was patient and accommodating. I love my new car and truly feel like I got an amazing deal on it, I'm sold as a Lexus customer for life !

Best experience and service ever for my first time buying...

kristojano
CARS
3-10-2020
Full Star Full Star Full Star Full Star Full Star

Best experience and service ever for my first time buying a car! Will be recommending this dealer to all my friends and family! Thanks so much!

Lexus is the best dealer which I have purchased a...

Rodlojo51
CARS
3-10-2020
Full Star Full Star Full Star Full Star Full Star

Lexus is the best dealer which I have purchased a vehicle. Bryan and Austin were helpful, knowledgeable and their customer service was great!!! They went beyond my expectations.

Fantastic experience

Nick Gordish
CARS
3-10-2020
Full Star Full Star Full Star Full Star Full Star

Everyone took fantastic care of us, specifically Rabii in making our first Lexus experience a memorable one. We would definitely work with this dealership in the future

"This was by far the best car buying & trading experience..."

Racheltraexler
DEALERRATER
3-10-2020
Full Star Full Star Full Star Full Star Full Star

This was by far the best car buying & trading experience I’ve ever had. Each staff member took their time and was patient and accommodating. I love my new car and truly feel like I got an amazing deal on it, I’m sold as a Lexus customer for life !

"Best experience and service ever for my first time buying..."

kristojano
DEALERRATER
3-10-2020
Full Star Full Star Full Star Full Star Full Star

Best experience and service ever for my first time buying a car! Will be recommending this dealer to all my friends and family! Thanks so much!

Roy Evr
Roy Evr
GOOGLE
3-9-2020
Full Star Full Star Full Star Full Star Full Star
Jan Stouffer
Jan Stouffer
GOOGLE
3-8-2020
Full Star Full Star Full Star Full Star Full Star
Jimmy Bivins
Jimmy Bivins
GOOGLE
3-8-2020
Full Star Full Star Full Star Full Star Full Star
Mildride Monize
Mildride Monize
GOOGLE
3-5-2020
Full Star Full Star Full Star Full Star Full Star

By FAR the best car shopping experience I have ever had. In and out in under 2 hours. Plus with a fantastic deal. I am enjoying my Lexus.

Jean Gautier
Jean Gautier
GOOGLE
3-5-2020
Full Star Full Star Full Star Full Star Full Star

Lyndon did a fantastic job telling me what I didn't and and did need on my service. Outstanding!

Woods Family
Woods Family
GOOGLE
3-5-2020
Full Star Full Star Full Star Full Star Full Star

Really great experience with service at Lexus of Orlando. LOVE our new Lexus!

Richard Rylander
Richard Rylander
GOOGLE
3-5-2020
Full Star Full Star Full Star Full Star Empty Star

First service on a new RX 350. Two hours was a little much, but they have a real nice waiting err Customer Lounge.

Jerry really took time to understand what I was looking...

Kim
CARS
3-4-2020
Full Star Full Star Full Star Full Star Empty Star

Jerry really took time to understand what I was looking for and answered all product questions. He was extremely friendly, very knowledgeable and provided an excellent buying experience. High marks!!!

Rabinna Bena
Rabinna Bena
GOOGLE
3-4-2020
Full Star Full Star Full Star Full Star Full Star

"Jerry really took time to understand what I was looking..."

Kim
DEALERRATER
3-4-2020
Full Star Full Star Full Star Full Star Empty Star

Jerry really took time to understand what I was looking for and answered all product questions. He was extremely friendly, very knowledgeable and provided an excellent buying experience. High marks!!!

Regina Hill
Regina Hill
GOOGLE
3-3-2020
Full Star Full Star Full Star Full Star Full Star

Jose is the best. If it weren't for Jose, I would probably use a regular mechanic closer to me, since my car is out of warranty. A high five to Jose.

Yaima Linares
Yaima Linares
GOOGLE
3-2-2020
Full Star Full Star Full Star Full Star Full Star

I had a great experience with Lexus of Orlando, Kartal was the person in charge of communicating with me in regards to the negotiations of the car remotely. The experience was incredible, he answered all my doubts right away and was straightforward with all the information requested. I was in and out quickly, Troy Chin was my sales person and he explained all the car features in detail with great knowledge and patience. A VIP experience from beginning to end.

Tausha Daniels
Tausha Daniels
GOOGLE
3-2-2020
Full Star Full Star Full Star Full Star Full Star
Herbert P.
Herbert P.
YELP
3-2-2020
Full Star Full Star Full Star Full Star Empty Star

I am presently looking for a new vehicle for my wife and identified a 2019 Lexus truck as her preferred option (she has a 2008 Lexus truck presently and enjoys it). My research noted 4 vehicles with one residing in Tamp, 1 in Orlando, and 2 in Winter Park. I requested additional info on the vehicles and was contacted by Lexus dealerships in both Tampa and Orlando. As a Tampa resident, I visit that dealership first. I left unimpressed. I spoke with a woman named Tara of Lexus of Orlando who was more than courteous. I was hesitant to drive all the way from Tampa to Orlando due to my experience with Lexus of Tampa thinking that both dealerships would operate the same way. She assured me that they operate under different ownership structures allowing alternate customer experiences and vehicle pricing mechanisms. I, also, informed her that I was simply in the research gathering phase and didn't want to waste their time. She assured me that this would not be a problem for them. She did a great job of reassuring me so I strapped my daughter in the carseat and hit the road with my wife. Upon arriving at the dealership, Tara instructed me to ask to speak to Olga. Olga is literally the reason that I am writing this review. She is a product specialist with Lexus who is highly knowledgable of all their vehicle's features. After offering beverages to our family, she took me on a test drive and explained in detail to me all the cool features of the truck we were looking at. We even chatted about her experience in America as a Russian born citizen. When we arrived back at the dealership, she offered beverages a second time before getting our info over to her team member to review trade in value and final pricing. As we waited, she conversed with us about the other benefits of being a Lexus customer. She was the MVP of the day in my opinion. Tara was really good too (as good as you can be when you only interact with someone over the phone). Ultimately, I left that day without purchasing the vehicle but I will be back when I am out of the research phase and in the purchase phase because of Olga and Tara. In closing, I will note that the office closes at 6pm on Sunday. Apparently they block the roads leading from the dealership to exit at this time. It took me like 15 minutes to try and figure out how to exit the dealership. I ended up pulling into the service department to ask for help where a gentleman rudely ushered me to "the road back there" and pointed. He appeared to be aggravated that I was asking him for directions. Now I am getting more frustrated because I don't know what he is referring to but clearly won't be asking him for any more assistance. After turning around and heading in the direction he pointed (still not knowing where to go, I looked out my window noting a familiar face. To my delight it was Olga. She had come back out of the dealership to directly i struct me on how to exit. Apparently, they block the exit side of a two lane road and I was supposed to drive on the wrong side of the road to get back to the main road. I think it would be better for the dealership to block the entry road upon closing (to keep cars from coming in) and keeping the exit road open so patrons can leave obeying the traffic laws that they are naturally inclined/ trained to follow. For this reason (and because of the rude service guy), the dealership gets only four stars. It pains me to because Tara and especially Olga gave me 5 star service.

"Gigi was the best! She was very professional and patient..."

Zmat1947
DEALERRATER
3-2-2020
Full Star Full Star Full Star Full Star Full Star

Gigi was the best! She was very professional and patient with us making the Lexus purchase a pleasure! She showed us all the components that we needed to operate this car.Thank you Gigi 👍

Gigi was the best! She was very professional and patient...

Zmat1947
CARS
3-2-2020
Full Star Full Star Full Star Full Star Full Star

Gigi was the best! She was very professional and patient with us making the Lexus purchase a pleasure! She showed us all the components that we needed to operate this car.Thank you Gigi 👍

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