Customer Testimonials

Read what some of our clients are saying about us below.

Comments: We had a wonderful experience at the Lexus service department. We brought our 1998 Lexus in for 90,000 mile checkup and change belts. We were promptly greeted and directed to an employee, Laura, who quoted us prices for things that we wanted checked and serviced on the car. She then directed us to someone who gave us a loaner car to go play golf for the day while they were working on our car. During the day Laura called us to inform us of things that needed to be done to the car and they did not have one of the items in stock and it would be the next day before they could finish with the service.

We had spent the night in Orlando so as to arrive early at the Lexus dealership and did not want to pay for a motel for another night. We were advised that Lexus would deliver our car to our house and we could drive the loaner car to our house in Lake Wales. We did this and we worked out a time for them to deliver the car. The car was delivered as agreed, but we forgot to remove my golf clubs and I had to play in a golf tournament the next day. After we realized this, we called Laura at Lexus and after several calls back and forth, it was worked out that someone would meet me half way between Lake Wales and Orlando to return my clubs. Needless to say that was not all. We were to attend a wedding at 6PM, so time was of the essence. We both arrived at the selected place at approximately the same time. The clubs were put into my car and I arrived home to make the wedding on time. And, due to Lexus employees help, I won the golf tournament We wish to thank everyone there. They were all so helpful.

Feedback Completed: 09/11/2009
Dealership Name: Lexus Of Orlando
Name: jose
Service Writer: Kevin D. Sinker

Comments: My first service was like everything else, THE BEST. Lexus is a quality product with quality people trained in customer service. Everything from the beginning up to this point has been stellar. With Regards.

Feedback Completed: 09/10/2009
Dealership Name: Lexus Of Orlando
Name: pablo
Service Writer: Jose M. Morales

Comments: As always, Mr. Jose Morales gave me a VIP treatment and the quality and timeliness of the service was excellent. It is great to know that mi Lexus is supported by such an excellent staff.

Feedback Completed: 09/08/2009
Dealership Name: Lexus Of Orlando
Name: micro systems

Sales Employee: Arby Gonzalez

Comments: From the moment Arby greeted me at the door of Lexus of Orlando, the experience was enjoyable. He showed me the benefits of a Lexus and never made a statement that made me feel he was not offering his product except to meet my needs. Ivan was a sensational part of the experience and consoled my concerns by his honest and sincere responses. The supportive role was comforting. Of particular importance was the personable manner in which I was treated not only by Arby and Ivan... ...but I was impressed by that same sense of attentiveness and hospitality of the others in your organization. Ultimately, no one made me feel like I had kept anyone until after 9pm including Donna in FL... I am very pleased to be driving a safe and beautiful new IS250. Its perfect! Thank you all...

Feedback Completed: 09/08/2009
Dealership Name: Lexus Of Orlando
Name: daniel

Service Writer: Sandra S. Ewing

Comments: Sandra Ewing was my Internal Service Consultant and did a fantastic job. She communicated on a regular basis keeping me well informed. In addition, my car looked very good once I got it back. Awesome experience!!!

Feedback Completed: 09/08/2009
Dealership Name: Lexus Of Orlando
Name: charles

Service Writer: George L. Legler

Comments: We appreciate the quick response and repair of our Lexus RX-330, under it's extended warranty. It is due to this sort of action that we have purchased four Lexus' form this dealership. Thanks.

Feedback Completed: 09/08/2009
Dealership Name: Lexus Of Orlando
Name: elmer
Service Writer: Kevin D. Sinker

Comments: Service was good and everyone did a great job, I will return for next service ,Thank You Elmer

Feedback Completed: 09/08/2009
Dealership Name: Lexus Of Orlando
Name: dawn

Service Writer: Jose M. Huertas

Comments: I have been taking my vehicle to Lexus of Orl since 2000 and I have never ever had a bad experience. I appreciate the service supv (Francisco) and my service rep (Jose H). Keep up the good work guys.

Feedback Completed: 09/09/2009
Dealership Name: Lexus Of Orlando
Name: frederick

Service Writer: George L. Legler

Comments: It is always a pleasure to have our vehicles serviced at Lexus. Everyone is very professional, helpful and responsive. The refreshments provided are very generous and the work performed on the vehicle is always of quality.

Feedback Completed: 09/09/2009
Dealership Name: Lexus Of Orlando
Name: suzanne

Service Writer: Manuel E. Camacho

Comments: Just wanted to say thank you to Manny. He always makes sure that my service appointments are frustration free with no worries. He keeps me updated with the status of the appointment and works with my schedule.

Feedback Completed: 09/10/2009
Dealership Name: Lexus Of Orlando
Name: nancy

Service Writer: David L. Johnson

Comments: As always, I have no complaints about the service at Lexus of Orlando. David was extremely helpful and was probably the best service personnel that I have encountered since I have been going to Lexus of Orlando.